The past few weeks have
not been glorious ones for sport. Drugs, betting scandals, murder; if you’re
someone of even a slightly negative or cynical disposition, there is plenty of
news about the place to reinforce your worldview. It has actually made me
seriously question what it is that our major sports stand for and whether we
have reached some kind of tipping point in the contempt with which the sports
we love have started to look at us.
As fans, we put up with a
lot and generally soldier on, but you can’t help but find it hard to stomach
the constant bad news when it is being actively leveraged by administrators to the commercial
betterment of the sports in which we invest so much of our own emotional
capital. Is this becoming a one-way relationship?
Everyone recognises that
hackneyed maxim of marketing that “there is no such thing as bad publicity”,
but it is quite something else when prominent sports administrators admit as
much with something approaching approval, rather than, say, resignation. Two
weeks back, Cricket Australia’s Executive General Manager of Marketing, Ben
Amarfio, made some quite astonishing comments at a “Meet the Marketer’s” event
held by Mumbrella.
Speaking of the tabloid
scandals that have engulfed the major football codes in recent times, Amarfio
was of the view that, “In the last 12 months, the NRL has had players assault women, players
assault policemen, they’ve had drug, corruption and match fixing issues – the
list goes on and on. And yet they've just signed a TV deal for over $1bn, which
is almost 50% bigger than their last TV deal.”
With
regards to the PED storm currently being weathered by the AFL, Amarfio said
“It’s a huge story. But I guarantee that this story will prompt a lot of
interest, and generate a lot of discussion and debate around sport,” before
adding, “It’s not always such a bad thing to get negative press.” Amarfio may
well be correct in that statement, but sentiments such as those are cold comfort
to genuine cricket lovers looking for the kind of leadership that will secure
the future of the game as we’ve always known and loved it. Are the current CA
administration so focused on clicks, hits and spin that they’ve forgotten that
it’s cuts, drives and wins that get us punters through the gates?
In
response to criticism that followed the Mumbrella piece, Amarfio fell back on
that catch-all excuse; he was “quoted out of context.” In
that respect, he’d challenge Newt Gingrich for sheer audacity. If you re-read
those quotes, it is hard to imagine them being spun into any kind of narrative
that doesn’t make Amarfio appear at least thoughtless. He has only been with
Cricket Australia for 6 months but it’s scarcely conceivable what kind of moral
holes he could be able to dig the game into based on this opening gambit.
But
Amarfio does have a conscience you see, look at this qualifier: “I only worry
about it, when it gets to the stage where people are saying we’re immoral or
doing something illegal, then that’s where you worry as a marketer.”
You only
worry about it when people are saying you’re doing something
immoral or illegal? So for instance, we could probably feel content with having
done our jobs if no-one kicks up a stink about our immorality, Ben?
That’s the only point at which you worry? I guess he can rest easy that the
Madden brothers only fall under the ‘mildly immoral’ banner. And notice he said
“as a marketer”, not “as a lover of the game.” Cricket Australia don’t have a
great track record of employing people who actually like cricket though, so
maybe I’m being harsh on that point.
But
then, no cricket fan should be especially surprised by Amarfio’s slightly grotty outlook
on marketing ethics. He spent the best part of the last 6 years as General
Manager of Southern Cross Austereo in Melbourne. Apparently Cricket Australia’s
search for the brightest and best landed them at the sloppy seconds of an
organisation whose cultural trademarks included light-heartedly interviewing teenage
rape victims on air.
Amarfio must be secretly spewing he missed out on the Royal Prank. There’s no doubt that that story “prompted a lot of interest” in the brand. I wonder
where that would have sat on that pesky morality continuum though? Or maybe
Amarfio would be happier back in the job he had before that at the AFL? It’d be
grouse to have all these druggo’s and wife-bashers taking up column inches and driving
up your broadcasting rights value. Fame and infamy, one and the same.
Ben Amarfio (second from right) and friends.
Actually,
what a difference a drugs or (new) betting scandal could make for cricket;
surely we’d only have to throw a few careers under the publicity bus for a cash
bonanza? Think of the rights deals, and the Facebook hits! We’d need to borrow
Channel 7’s stupid Fango thing just to keep up with all the traffic that
Twitter couldn't handle. Stealing some ideas from Amarfio’s time “successfully
re-branding Triple M”,
perhaps next year we could have a “Battle of the Sexes” match between the Southern
Stars and the Aussie men with entertainment provided by Nickelback and Snow
Patrol? The men might even win, and there’s nothing more Triple M than that.
You
wouldn’t even need dress-ups, people would be phoning in with requests from all
over Australia. Kyle Sandilands could give bitchy special comments in the
commentary box. Loud music and ads would scream at you from out of nowhere.
Hamish and Andy could even goof around on the boundary. Oh hang on, replace
Sandilands with Mark Waugh and I’ve pretty much just described a Big Bash broadcast…
But
it’s not all on Amarfio’s head of course, we also have to look seriously in the
direction of his boss, James Sutherland. Though always appearing youthful if
not carefree, Sutherland has actually been in the top job at CA for some 12
years. Let’s not forget that in the wake of Shane Warne’s awful spat with Marlon
Samuels in the Big Bash, it was Sutherland who said , “whilst we ... don't
condone anything that happened, this sort of thing is something that only
inspires greater rivalry between the Renegades and the Stars and only creates
greater interest in the Big Bash League." He must have sampled a bit too much of the FM radio Kool-Aid as he waited for
Amarfio in the Austereo car park. It also has to be noted how quickly they’ve
both side-swiped Sutherland’s “Spirit of Cricket” mantra in the meantime.
Cricket
Australia may not have been embroiled in the current PED’s saga, but they are
themselves addicted to what’s turned out to a far more elusive drug: publicity.
Their cross-town rivals at the AFL have done an exemplary job of suffocating
the life out of any serious cricket coverage in the tabloid press. CA must be
green with envy at Demetriou’s lot; in publicity terms he is high on his own supply.
Sutherland can only sit and watch in awe, but you’d also think he’d be secretly
praying that a Tony Montana-esque character arc awaits Demetriou. On current
evidence, it would appear ‘Amarfio’s Law of Beneficial Scandal’ is holding
true. Demetriou will likely endure, as will the blanket coverage of an AFL
season that’s annexes seem to stretch further and further into cricket’s summer
camping spot by the year.
Perhaps
Sutherland and Amarfio should be tasking themselves with dealing with their own
scandals, like the crowds at this summer’s ODI’s. Sutherland insists that the 2015 World Cup will pave the streets of Australian
cricket with gold, but one has to wonder about the approach of letting ODI
cricket in Australia flat-line in the meantime. In the next Australian summer, only five ODI's will be scheduled, down from ten. On an aesthetic level, this strategy also begs the
question; if people stayed away from ODI’s between Australia and this summers’
tourists in droves, should we even bother manning the gates at blockbusters
like Zimbabwe vs Bangldesh during World Cup 2015?
James and the Giant Dish
Sutherland claims to have minimised the risk of betting scandals in the Australian game, though
sticking your nose directly into the betting industry trough is some way to go
about allaying fan fears. To say he will “consider” banning in-broadcast
betting infomercials by official betting partners is one thing, to follow
through on that vague promise will be another altogether. I’m sure his hand
will be sore from high fives if he’s able to rid us of the nagging presence of
Bet365’s Billy Baxter next summer. At the very least, some notes to the
eventual broadcast rights holders asking they not disguise such spivs as
genuine members of the broadcasting team might be nice.
Cricket
means a hell of a lot to fans of the game. On the evidence of the summer now
closing, it means a considerable deal less to the people charged with promoting
it and preserving it in Australia. These people owe us nothing less than their
best and most sincere efforts. If that is what we are currently getting, then
they don't look up to the task. At the very least, as mouthpieces of the game in
Australia, they could try and not embarrass us with their public statements.
If they
take issue with our assessments, we can just tell them that they've just quoted
us out of context.


Great piece Russell - you're spot on, particularly when it comes to those who treasure the game feeling as though it's been hijacked.
ReplyDeleteI'm finding it a little strange to think that 12 months ago I wrote a wrap-up of last summer & was genuinely optimistic that one-day cricket had turned the corner - it was actually entertaining again. Interestingly, that was a tri-series rather than 2 head-to-head, best-of-five series'.
The way I see it, cricket needs to find a (far) better way of giving matches context - especially ODIs.
This, surely, helps erase the any-publicity-is-good mentality. CA won't need to drag people through the gates via lowly means.
Thanks Mat, you're right, it's a marketing hijack. Agree that matches need context, but so often they do on micro levels. It can be a player searching for form, a team trying to restore some pride, all of it can be engaging on some level to real fans.
DeleteExcellent work - one only hopes that James Sutherland reads and ponders on this.
ReplyDeleteI can't agree more with both you and Mat - if the cricket played is of high quality, the publicity "problem" solves itself. There was no problem getting cricket in the media when S. Africa was here, because the cricket was great. Ironic that the form of the game CA seems loathe to promote provided the most watch-able sport of the summer.
Something to think about James...
Thanks Highveld. I actually found it an entertaining summer of cricket, despite a lot of negative opinion out there.
DeleteApplying the age old marketing principle of "the Four P's", Cricket Australia seem to have focused too much on "Promotion", and not enough on the "Product", which is and should always be the key pillar of any offer to their patrons.
Top. Shelf.
ReplyDeleteGreat article Russell.
ReplyDeleteEven apart from the crassness of Amarfio's comments, it shows a staggering naivety of the possible implications of PED scandals on the sport. When Rabobank ended their 17 year sponsorship of their cycling team last year, they paid out the last year of the contract without any brand attachment. That's a positive for team Blanco, in that the fulfilled their obligation, rather than just disbanding; but when if a brand is so tarnished a sponsor would rather pay it incognito than have their own brand attached to it, that also means that brand has negative value. Even if a sport rationalises the risk of scandal against the cost of prevention and the impact on brand value, they surely have to be aware of the empirical risk? It is a strange world when a player or coach can't say anything interesting for fear of being fined for "bringing the game into disrepute" (ie. damaging the brand) but senior executives don't mind having it irreparably tarnished as long as it generates interest.
Cricket Australia seems to have a general problem with its institutional culture being driven by marketing people. Other sports organisations seem to have their operations and organisational departments as the office focus, but CA has those off-site - the team is always touring, the states organise the matches. I'm less concerned by the absence of a love for cricket - which has its own issues - than with the narrow focus and methods of marketing-driven product development.
Take sixes. CA/ICC have done surveys; people tell them they like sixes; they interpret that as the development of a product with more sixes (shorter boundaries, flatter pitches, field restrictions). An economist will tell you that the marginal value of extra sixes will decrease. A game designer would look at sixes in terms of risk - high stakes, high reward - and ask how to develop the game to encourage high risk strategies, in part by reducing the advantage an early gap in resources allow. Writers of fiction could usefully tell them about the importance of narrative structure, and how to develop it over a season. Cricket seems to operate on the same principles as a 10 year old who concludes that because the best part of cake is the icing, eating a cup of icing sugar will be a good idea. You only do that once. But CA seemingly won't be content until we throw up in the stands.
Thanks Russ, on your first point I would agree and add that the NBA is perhaps a decent model for CA as far as what they let players and coaches say. Knowing there is daylight between themselves and the NFL (as with CA vs AFL), they generally give players some leeway to express their (often interesting) honest opinions. Contrivance and censorship do nothing to enhance the buzz around your sport.
DeleteDon't even get me started on shortened boundaries...
Great piece. Amarfio - and others - have got it totally wrong. There is absolutely such a thing as "bad publicity". Getting people talking about your brand is one thing, but then having them say it stinks clearly doesn't build long-term value in the brand.
ReplyDeleteI disagree with some of the comments about the problem being that CA is too "marketing-led"... I just think it's being led by bad marketers and bad marketing.
Good marketers would have a clear understanding of who their most valuable and loyal audiences are - and will be - long term and how to preserve and build on that loyalty. Good marketers would conduct deep analysis in order to understand what the game stands for culturally and what are the key sources of value that cricket can leverage. Good marketers would design their product offerings around those core sources of value and the long-term preservation and leverage of brand equity in the sport, not short term, tacky, "see more sixes" promotions. And good marketers would separate (for example) the official social media profile and voice of Cricket Australia from the moronic teenage cheerleading that has come to characterise the CA Twitter account of late. I could go on...
Thanks for sharing your take, Stephen.
DeleteI think a huge credibility problem arose for CA when they were attacking the "this is a 2nd XI" comments on one hand, but then promoting the ODI's as "Summer's Biggest Dress-up Party". Surely there is nothing more demeaning towards players and the "product" than that kind of cart-before-horse promotional activity? If you;re telling people that the best thing about your sport is the potential to dress up as Superman, you have problems.
Also, and this may be a petty point, but who in the hell were Basement Jaxx meant to appeal to? What a monumental waste of money. Since when did Australia's best cricketers need musical accompaniment from has-been DJ's?
A final comment from me with regards to marketing: is it possible that CA are using marketing techniques and metrics that should not be applied to cricket? There is this prevailing mood that cricket isn't "popular" anymore based on attendances. But it is a sport that benefits from highly engaged and discerning fans. They may well be after a "younger" audience, but it's a lot easier (and cheaper) to keep those loyal fans happy than chase new and fickle ones. Any marketer could tell you that.
Market metrics applied to sports that dont need them is a kin to business models applied to 'social fabric' activites/sports. It cant be done. If you apply business models to say, the AFL, you would have teams buy and shutdown, acquire, merge etc. But it tears at the fabric of the sport and its culture. Competition from many players in a sporting sense needs preservation, lest the comp devolve into a few soul-less clubs.
DeleteDo you EVER hear ANYONE championing the Coles/Woolies or Murdoch/Fairfax duopolys?
Thought not.
Is cricket headed there... not sure, but;
- when events are promoted not for the sport itself but the surrounding 'entertainment'...
- when spokespeople for the event (Maddens) are asked to comment on a game they have NO IDEA about on national television,
- when 4 bowlers for WA take the field, all born in NSW,
...you need to ask where has the heart and soul of cricket gone?
FINAL POINT... geez for a bloke barely into his second blogging month, you've done a brilliant job.
All jokes aside, getting the Madden's involved this summer was a major blow to the credibility of cricket. It was an awfully transparent act of desperation.
DeleteI was watching Zero Dark Thirty the other night and during one of the water-boarding scenes, I couldn't help but think, "they should just play this guy a video of the Madden's mini-concert in the middle of Homebush stadium during the innings changeover."